If you are nervous about calling a service or helpline, or if you want more info on how they work, see Telling Someone - Frequently Asked Questions. For info on calling the police, see our page How Can the Law/Police Help? or check out our quiz Getting Help - True or False.
For counselling, support and information
Kids Help Line
Phone 1800 55 1800 www.kidshelp.com.au
Kids Help Line can help young people between the age of 5 to 25 with any issue, including abuse or violence at home. Phone Kids Help Line (freecall) if you feel like you need someone to talk to, any time, day or night. You can also chat to them online or through email (see their website for more info on their web and email counselling service).
*We asked Kids Help Line how they respond to young people...read what they said.
Phone 13 11 14 www.lifeline.org.au
Call Lifeline if you are feeling down and in need of some help to get yourself through a tough situation.
Domestic violence services
These can help you if you're worried about domestic violence in your family (i.e. one parent abusing another). They can provide support and ideas, info about how the law can help protect you or other family members, and they can help you to find places to stay to get away from domestic violence. In most states and territories in Australia, there is a central contact number that is available 24 hours. To find the service in your state, see the list on the DVIRC website
Sexual assault services
These services can provide support and info if you've been sexually abused, and can also tell you about how the law can protect you. In most states and territories, there's a central contact number available 24 hours to help people who have been sexually abused. To find the service in your state, see the list on the DVIRC website.
Child Protection services are responsible for protecting young people and children from abuse and violence, and for investigating reports of abuse. For more info on how Child Protection works, see Frequently Asked Questions. To find the contact number of the Child Protection department in your state, see the Australian Childhood Foundation website or the DVIRC website.
Police and the law
Always contact the police first if you are worried about your own, or another person's safety!
This site outlines some of the legal rights of young people in different states or territories in Australia. You can also email a legal expert for advice.
A website that helps young people get through tough times. It provides helpful information, support on a range or issues, stories from young people and helpful interactive features.
Phone (03) 9611 2412
If you live in Victoria, contact Youth Law to find out more about your rights as a young person - eg. how the law can help with abuse or violence, and when you can leave home. They also provide free legal advice.
For more info on how police and the law respond to abuse, see our page How Can the Law/Police Help? or our quiz Getting Help - True or False
To find out about getting government payments
Centrelink (government welfare payments)
Contact Centrelink to find out about getting a payment, like Youth Allowance, Job Start or something else. In some situations Centrelink can provide an 'emergency' payment. To find out about Youth Allowance, phone 13 24 90, or to make an appointment with Centrelink, phone 13 10 21.
For more info on government payments, look at The Source (under the money section) www.thesource.gov.au.
Contact the Welfare Rights Network to find out about government welfare payments, or if you aren't happy with how you were treated by a social security service, like Centrelink.
The Commonwealth Ombudsman
Phone 1300 362 072
Contact the ombudsman if you want to make a complaint about the way a Commonwealth government department, like Centrelink or the Federal Police treated you.
Australian Childhood Foundation
Phone (03) 9874 3922; email: email@example.com
Provides specialist counselling services for children and young people affected by abuse and for their families. See the website 'Stop Child Abuse' for info for young people.
Phone 131 278 (toll free)
Child Protection services are responsible for protecting young people and children from abuse and violence, and for investigating reports of abuse. For more info on how Child Protection works, see Frequently Asked Questions. Also, see the Victorian Department of Human Service website under the Child Protection link www.dhs.vic.gov.au.
Phone (03) 9654 4766 (Melbourne) or country Free Call Ph. 1800 013 952. General and sexual assault counselling, referrals and medical services for young people. More info about their service is on their website www.fpv.org.au.
Melbourne Youth Support Service (MYSS) at Frontyard
Phone (03) 9614-3688 from 9am-8pm weekdays, 10am-6pm weekends or email firstname.lastname@example.org.
MYSS can tell you about housing and places you can stay at.
Website address: www.frontyard.org - see the link to MYSS.
*We asked MYSS how they respond to young people...read what they said here.
Women's Domestic Violence Crisis Service
Phone (03) 9373 0123 or 1800 015 188 (24 hours)
This service can help you if you're worried about domestic violence in your family (i.e. one parent abusing another). They can provide support and ideas, info about how the law can help protect you, and they can tell you about places to stay to get away from domestic violence. For more domestic violence services in your area, see the
list on the DVIRC website
Centres Against Sexual Assault (CASA)
Phone 1800 806 292 (24 hours) to find your nearest CASA.
These services can provide support and info if you've been sexually abused, and can tell you about how the law can protect you. To find the sexual assault centre nearest you, see www.casa.org.au.
*We asked the Melbourne CASA how they respond to young people...read what they said here.
Phone (03) 9611 2412
Contact Youth Law to find out more about your rights as a young person living in Victoria. They also provide free legal advice.
Reconnect is an service that can help you to work things out at home (e.g. problems with your family). They can also help with health issues, income, accommodation, training, education and employment options. To find your local Reconnect, you can search this website: http://www.gatewayreconnect.org/YoungPeople.asp; or for the Melbourne metropolitan Reconnect service ring (03) 9611 2411.
WIRE Women's Information
WIRE is a service just for girls and women, which provides support and information.
Phone 1300 134 130 during business hours (9am – 5pm) from Monday to Friday for the cost of a local call from anywhere in the state.
You can also visit the Women’s Information Centre at 210 Lonsdale Street in Melbourne (in between Swanston St and Russell St, city) and talk to one of our staff face-to-face. No need to make an appointment, you can just drop in anytime 9am-5pm Mon-Fri.
*We asked WIRE how they respond to young people...read what they said here.
If you are worried about other family or relationship problems (eg; communication or conflict with parents, divorce, etc) see Links to family and relationship websites.
Page last updated 13-Jun-2007